{"id":5218,"date":"2025-02-13T05:49:06","date_gmt":"2025-02-13T05:49:06","guid":{"rendered":"https:\/\/hojeecollective.com\/?page_id=5218"},"modified":"2026-08-26T14:40:19","modified_gmt":"2026-08-26T14:40:19","slug":"privacy-poicy","status":"publish","type":"page","link":"https:\/\/hojeecollective.com\/vi\/privacy-poicy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5218\" class=\"elementor elementor-5218\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c96f06e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"c96f06e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ee471a elementor-widget elementor-widget-html\" data-id=\"1ee471a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- HOJEE COLLECTIVE \u2014 SHIPPING & DELIVERY POLICY | Elementor HTML Widget -->\r\n<div class=\"hojee-policy hojee-shipping-policy\">\r\n  <header class=\"hj-policy-hero\">\r\n    <span class=\"hj-policy-kicker\">Hojee Collective<\/span>\r\n    <h1>Shipping &amp; Delivery Policy<\/h1>\r\n    <p class=\"hj-policy-lead\">\r\n      Every Hojee Collective order is carefully prepared and packaged before making its way to you.\r\n      Please review the information below regarding processing, shipping, international duties, and delivery.\r\n    <\/p>\r\n  <\/header>\r\n\r\n  <div class=\"hj-policy-layout\">\r\n    <nav class=\"hj-policy-nav\" aria-label=\"Shipping and delivery policy navigation\">\r\n      <a href=\"#hj-order-processing\">Order Processing<\/a>\r\n      <a href=\"#hj-us-shipping\">U.S. Shipping<\/a>\r\n      <a href=\"#hj-international-shipping\">International Shipping<\/a>\r\n      <a href=\"#hj-duties\">Duties &amp; Taxes<\/a>\r\n      <a href=\"#hj-preorders\">Pre-Orders<\/a>\r\n      <a href=\"#hj-tracking\">Tracking<\/a>\r\n      <a href=\"#hj-addresses\">Addresses<\/a>\r\n      <a href=\"#hj-lost-packages\">Lost Packages<\/a>\r\n      <a href=\"#hj-damaged\">Damaged \/ Missing<\/a>\r\n      <a href=\"#hj-delays\">Shipping Delays<\/a>\r\n      <a href=\"#hj-returns\">Returns<\/a>\r\n      <a href=\"#hj-contact\">Contact<\/a>\r\n    <\/nav>\r\n\r\n    <main class=\"hj-policy-content\">\r\n      <section class=\"hj-policy-section\" id=\"hj-order-processing\">\r\n        <div class=\"hj-policy-number\">01<\/div>\r\n        <div class=\"hj-policy-copy\">\r\n          <h2>Order Processing<\/h2>\r\n          <p>Orders are typically processed within 2\u20134 business days, excluding weekends and U.S. holidays.<\/p>\r\n          <p>\r\n            During collection launches, promotional periods, holidays, or periods of high order volume,\r\n            processing times may be extended.\r\n          <\/p>\r\n          <p>\r\n            Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.\r\n          <\/p>\r\n          <p>Please ensure that your shipping address is complete and accurate before placing your order.<\/p>\r\n        <\/div>\r\n      <\/section>\r\n\r\n      <section class=\"hj-policy-section\" id=\"hj-us-shipping\">\r\n        <div class=\"hj-policy-number\">02<\/div>\r\n        <div class=\"hj-policy-copy\">\r\n          <h2>U.S. Shipping<\/h2>\r\n          <p>Hojee Collective offers complimentary standard shipping on all U.S. orders, with no minimum purchase required.<\/p>\r\n          <p>\r\n            Delivery estimates begin after your order has been processed and dispatched.\r\n            Estimated delivery times may vary depending on the destination and carrier.\r\n          <\/p>\r\n        <\/div>\r\n      <\/section>\r\n\r\n      <section class=\"hj-policy-section\" id=\"hj-international-shipping\">\r\n        <div class=\"hj-policy-number\">03<\/div>\r\n        <div class=\"hj-policy-copy\">\r\n          <h2>International Shipping<\/h2>\r\n          <p>Hojee Collective currently ships to select international destinations.<\/p>\r\n          <p>\r\n            Available shipping services, rates, and estimated transit times are calculated at checkout\r\n            based on your delivery address.\r\n          <\/p>\r\n          <p>\r\n            International orders may be shipped through DHL Express or USPS, depending on the destination\r\n            and services available at checkout.\r\n          <\/p>\r\n        <\/div>\r\n      <\/section>\r\n\r\n      <section class=\"hj-policy-section\" id=\"hj-duties\">\r\n        <div class=\"hj-policy-number\">04<\/div>\r\n        <div class=\"hj-policy-copy\">\r\n          <h2>Duties &amp; Import Taxes<\/h2>\r\n          <p>\r\n            For eligible international destinations, applicable duties and import taxes are calculated and collected at checkout.\r\n          <\/p>\r\n          <p>\r\n            This allows applicable import charges to be paid upfront rather than unexpectedly upon delivery\r\n            when the order is shipped using an eligible Delivered Duty Paid (DDP) service.\r\n          <\/p>\r\n          <p>\r\n            Duties and taxes are calculated based on factors including the destination country,\r\n            product classification, country of origin, and order value.\r\n          <\/p>\r\n          <p>Please note that customs regulations vary by country and may change from time to time.<\/p>\r\n        <\/div>\r\n      <\/section>\r\n\r\n      <section class=\"hj-policy-section\" id=\"hj-preorders\">\r\n        <div class=\"hj-policy-number\">05<\/div>\r\n        <div class=\"hj-policy-copy\">\r\n          <h2>Pre-Orders<\/h2>\r\n          <p>Items marked as Pre-Order are not available for immediate shipment.<\/p>\r\n          <p>\r\n            The estimated shipping timeframe will be displayed on the applicable product page at the time of purchase.\r\n          <\/p>\r\n          <p>\r\n            If your order contains both in-stock and pre-order items, your order may be held and shipped together\r\n            once all items are available unless otherwise stated.\r\n          <\/p>\r\n          <p>\r\n            Pre-order shipping dates are estimates and may be subject to production, transportation, customs, or carrier delays.\r\n          <\/p>\r\n        <\/div>\r\n      <\/section>\r\n\r\n      <section class=\"hj-policy-section\" id=\"hj-tracking\">\r\n        <div class=\"hj-policy-number\">06<\/div>\r\n        <div class=\"hj-policy-copy\">\r\n          <h2>Tracking Your Order<\/h2>\r\n          <p>\r\n            Once your order has shipped, tracking information will be sent to the email address provided at checkout.\r\n          <\/p>\r\n          <p>\r\n            Please allow up to 48 hours after receiving your shipping confirmation for tracking information to begin updating.\r\n          <\/p>\r\n        <\/div>\r\n      <\/section>\r\n\r\n      <section class=\"hj-policy-section\" id=\"hj-addresses\">\r\n        <div class=\"hj-policy-number\">07<\/div>\r\n        <div class=\"hj-policy-copy\">\r\n          <h2>Incorrect or Incomplete Addresses<\/h2>\r\n          <p>Customers are responsible for providing a complete and accurate shipping address at checkout.<\/p>\r\n          <p>\r\n            If you notice an error after placing your order, please contact us as soon as possible.\r\n            We will do our best to make the requested change before fulfillment, but changes cannot be guaranteed\r\n            once an order has been processed or dispatched.\r\n          <\/p>\r\n          <p>\r\n            If an order is returned to Hojee Collective due to an incorrect, incomplete, or undeliverable address,\r\n            additional shipping charges may apply to have the order resent.\r\n          <\/p>\r\n        <\/div>\r\n      <\/section>\r\n\r\n      <section class=\"hj-policy-section\" id=\"hj-lost-packages\">\r\n        <div class=\"hj-policy-number\">08<\/div>\r\n        <div class=\"hj-policy-copy\">\r\n          <h2>Lost, Stolen, or Missing Packages<\/h2>\r\n          <p>\r\n            If your tracking information shows your package as delivered but you cannot locate it,\r\n            please check around your property, with household members, neighbors, building management,\r\n            or other secure delivery locations before contacting the carrier.\r\n          <\/p>\r\n          <p>\r\n            If you are still unable to locate your order, please contact the shipping carrier using your tracking information.\r\n          <\/p>\r\n          <p>\r\n            You may also contact our Customer Care team with your order number and tracking information,\r\n            and we will do our best to assist with the carrier investigation.\r\n          <\/p>\r\n          <p>\r\n            Hojee Collective cannot guarantee reimbursement or replacement for packages that have been confirmed\r\n            as successfully delivered by the shipping carrier.\r\n          <\/p>\r\n        <\/div>\r\n      <\/section>\r\n\r\n      <section class=\"hj-policy-section\" id=\"hj-damaged\">\r\n        <div class=\"hj-policy-number\">09<\/div>\r\n        <div class=\"hj-policy-copy\">\r\n          <h2>Damaged, Missing, or Incorrect Items<\/h2>\r\n\r\n          <h3>Damaged Packages<\/h3>\r\n          <p>Every Hojee Collective order is carefully inspected and packaged before shipment.<\/p>\r\n          <p>\r\n            If your order arrives damaged, please contact our Customer Care team within 48 hours of delivery\r\n            and provide your order number, clear photographs of the shipping package, photographs of the affected item,\r\n            and a brief description of the issue.\r\n          <\/p>\r\n          <p>Our team will review your request and assist you with the appropriate next steps.<\/p>\r\n\r\n          <h3>Missing or Incorrect Items<\/h3>\r\n          <p>\r\n            If your order arrives with an item missing or you receive an incorrect item,\r\n            please contact us within 2 business days of delivery.\r\n          <\/p>\r\n          <p>\r\n            Please include your order number and clear photographs of the items and packaging received\r\n            so our team can review the issue.\r\n          <\/p>\r\n          <p>\r\n            If an incorrect item was sent due to an error on our part, we will assist you with the appropriate resolution.\r\n          <\/p>\r\n        <\/div>\r\n      <\/section>\r\n\r\n      <section class=\"hj-policy-section\" id=\"hj-delays\">\r\n        <div class=\"hj-policy-number\">10<\/div>\r\n        <div class=\"hj-policy-copy\">\r\n          <h2>Shipping &amp; Customs Delays<\/h2>\r\n          <p>\r\n            All processing, shipping, and delivery timeframes provided by Hojee Collective or displayed at checkout\r\n            are estimates and are not guaranteed.\r\n          <\/p>\r\n          <p>\r\n            International orders may occasionally experience delays during customs clearance even when duties\r\n            and import taxes have been prepaid.\r\n          <\/p>\r\n          <p>\r\n            Hojee Collective is not responsible for delays caused by circumstances outside of our reasonable control,\r\n            including carrier disruptions, customs clearance, severe weather, transportation interruptions,\r\n            holidays, or other unforeseen events.\r\n          <\/p>\r\n        <\/div>\r\n      <\/section>\r\n\r\n      <section class=\"hj-policy-section\" id=\"hj-returns\">\r\n        <div class=\"hj-policy-number\">11<\/div>\r\n        <div class=\"hj-policy-copy\">\r\n          <h2>Returns &amp; Exchanges<\/h2>\r\n          <p>Returns and exchanges are governed by our separate Returns &amp; Exchanges Policy.<\/p>\r\n          <p>\r\n            Please review that policy before returning any merchandise.\r\n            Items returned without following our return requirements may not be eligible for a refund or exchange.\r\n          <\/p>\r\n        <\/div>\r\n      <\/section>\r\n\r\n      <section class=\"hj-policy-section\" id=\"hj-contact\">\r\n        <div class=\"hj-policy-number\">12<\/div>\r\n        <div class=\"hj-policy-copy\">\r\n          <h2>Contact Us<\/h2>\r\n          <p>\r\n            If you have any questions regarding your order, shipping, duties, or delivery,\r\n            please contact our Customer Care team.\r\n          <\/p>\r\n          <p>\r\n            When contacting us regarding an existing order, please include your order number\r\n            so we can assist you as quickly as possible.\r\n          <\/p>\r\n          <p class=\"hj-policy-note\">\r\n            Hojee Collective reserves the right to update 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Order Processing U.S. Shipping International Shipping Duties &amp; Taxes Pre-Orders Tracking Addresses Lost Packages Damaged \/ Missing Shipping Delays Returns Contact 01 Order Processing Orders are typically processed within 2\u20134 business days, excluding weekends and U.S. holidays. During collection launches, promotional periods, holidays, or periods of high order volume, processing times may be extended. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please ensure that your shipping address is complete and accurate before placing your order. 02 U.S. Shipping Hojee Collective offers complimentary standard shipping on all U.S. orders, with no minimum purchase required. Delivery estimates begin after your order has been processed and dispatched. Estimated delivery times may vary depending on the destination and carrier. 03 International Shipping Hojee Collective currently ships to select international destinations. Available shipping services, rates, and estimated transit times are calculated at checkout based on your delivery address. International orders may be shipped through DHL Express or USPS, depending on the destination and services available at checkout. 04 Duties &amp; Import Taxes For eligible international destinations, applicable duties and import taxes are calculated and collected at checkout. This allows applicable import charges to be paid upfront rather than unexpectedly upon delivery when the order is shipped using an eligible Delivered Duty Paid (DDP) service. Duties and taxes are calculated based on factors including the destination country, product classification, country of origin, and order value. Please note that customs regulations vary by country and may change from time to time. 05 Pre-Orders Items marked as Pre-Order are not available for immediate shipment. The estimated shipping timeframe will be displayed on the applicable product page at the time of purchase. If your order contains both in-stock and pre-order items, your order may be held and shipped together once all items are available unless otherwise stated. Pre-order shipping dates are estimates and may be subject to production, transportation, customs, or carrier delays. 06 Tracking Your Order Once your order has shipped, tracking information will be sent to the email address provided at checkout. Please allow up to 48 hours after receiving your shipping confirmation for tracking information to begin updating. 07 Incorrect or Incomplete Addresses Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error after placing your order, please contact us as soon as possible. We will do our best to make the requested change before fulfillment, but changes cannot be guaranteed once an order has been processed or dispatched. If an order is returned to Hojee Collective due to an incorrect, incomplete, or undeliverable address, additional shipping charges may apply to have the order resent. 08 Lost, Stolen, or Missing Packages If your tracking information shows your package as delivered but you cannot locate it, please check around your property, with household members, neighbors, building management, or other secure delivery locations before contacting the carrier. If you are still unable to locate your order, please contact the shipping carrier using your tracking information. You may also contact our Customer Care team with your order number and tracking information, and we will do our best to assist with the carrier investigation. Hojee Collective cannot guarantee reimbursement or replacement for packages that have been confirmed as successfully delivered by the shipping carrier. 09 Damaged, Missing, or Incorrect Items Damaged Packages Every Hojee Collective order is carefully inspected and packaged before shipment. If your order arrives damaged, please contact our Customer Care team within 48 hours of delivery and provide your order number, clear photographs of the shipping package, photographs of the affected item, and a brief description of the issue. Our team will review your request and assist you with the appropriate next steps. Missing or Incorrect Items If your order arrives with an item missing or you receive an incorrect item, please contact us within 2 business days of delivery. Please include your order number and clear photographs of the items and packaging received so our team can review the issue. If an incorrect item was sent due to an error on our part, we will assist you with the appropriate resolution. 10 Shipping &amp; Customs Delays All processing, shipping, and delivery timeframes provided by Hojee Collective or displayed at checkout are estimates and are not guaranteed. International orders may occasionally experience delays during customs clearance even when duties and import taxes have been prepaid. Hojee Collective is not responsible for delays caused by circumstances outside of our reasonable control, including carrier disruptions, customs clearance, severe weather, transportation interruptions, holidays, or other unforeseen events. 11 Returns &amp; Exchanges Returns and exchanges are governed by our separate Returns &amp; Exchanges Policy. Please review that policy before returning any merchandise. Items returned without following our return requirements may not be eligible for a refund or exchange. 12 Contact Us If you have any questions regarding your order, shipping, duties, or delivery, please contact our Customer Care team. When contacting us regarding an existing order, please include your order number so we can assist you as quickly as possible. Hojee Collective reserves the right to update or modify this Shipping &amp; Delivery Policy at any time.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-5218","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hojeecollective.com\/vi\/wp-json\/wp\/v2\/pages\/5218","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hojeecollective.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hojeecollective.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hojeecollective.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hojeecollective.com\/vi\/wp-json\/wp\/v2\/comments?post=5218"}],"version-history":[{"count":100,"href":"https:\/\/hojeecollective.com\/vi\/wp-json\/wp\/v2\/pages\/5218\/revisions"}],"predecessor-version":[{"id":19816,"href":"https:\/\/hojeecollective.com\/vi\/wp-json\/wp\/v2\/pages\/5218\/revisions\/19816"}],"wp:attachment":[{"href":"https:\/\/hojeecollective.com\/vi\/wp-json\/wp\/v2\/media?parent=5218"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}